Head of Service Desk

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REQUIREMENTS: 

1+ years of Customer Support Team Lead/Manager.
1+ years of L0/L1/L2 support specialist.
English upper intermediate.
Experience with ITSM tools and ticketing systems like Jira.
Excellent communication skills and customer-oriented approach.

WILL BE A PLUS:

Familiarity with ITIL/ITSM.
Experience in creating and implementation of procedures like incident management, software change management etc.

RESPONSIBILITIES:

Build Service Desk from scratch. 
Create and manage Service Desk team.
Design communication between the Service Desk and partners Help Desk.

WE OFFER:

Сompetitive compensation.
Challenging work in an international company.
40-hours working week with a flexible working schedule.
Annual paid vacations (20 working days) and paid sick leave.
Free English classes.
Medical insurance.
Fruit days.
Convenient location in the city centre.
Opportunity for personal and professional growth.

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